All sessions are booked and paid through ParentAhead’s secure payment process, such as Stripe, Borderless or another approved payment provider.

The price shown at booking is the session price. Applicable taxes may be added or included depending on your location and ParentAhead’s tax settings.

ParentAhead collects the payment on behalf of parent mentors, manages the booking record, and pays the parent mentor through our payout process.

For your protection, please do not pay parent mentors directly for any session connected to ParentAhead. Keeping payment on ParentAhead helps protect scheduling, refunds, rescheduling, privacy expectations, and support if anything needs to be resolved.

You may cancel or reschedule for a full refund up to 24 hours before your session. 

Refunds are not guaranteed after a completed session, missed session, late cancellation, or no-show. 

Refunds generally do not apply if:

• you cancel or reschedule within 24 hours of the session

• you miss the session or arrive more than 15 minutes late

• the session was completed and the mentor provided the service

• you did not reach a personal goal, such as admission, grade improvement, or a job/internship result

• the issue was caused by your own tech or access problem

• You contact ParentAhead more than 24 hours after the completed session without raising a prior concern.

ParentAhead does not offer a money-back guarantee simply because a session did not meet a client’s expectations. If you are dissatisfied with a session, please email parentahead@gmail.com within 24 hours of the mentoring session end time, with the booking details and a clear explanation of your concern. ParentAhead will review the request in good faith and may consider factors such as attendance, session delivery, mentor preparation, communication records, technical issues, and whether platform rules were followed. ParentAhead reserves the right to determine whether the concern qualifies for a refund, credit, replacement session, or other resolution. 

If a refund is approved, ParentAhead will process it as soon as possible. Most refunds show back on the original payment method within 5–10 business days, depending on the bank or payment provider. If a request needs review, we aim to respond within 5 business days.