Terms of Use
Last updated: May 10, 2026
1. Introduction
1.1 ParentAhead is a parent-to-parent mentoring marketplace.We help clients find parent mentors, help parent mentors offer their mentoring services, and provide tools for clients to book, pay for, and schedule mentoring sessions. The ParentAhead website and platform are owned and operated by Bluebird Innovation Corp., a company registered in Canada.
1.2 These Terms of Use govern your access to and use of the ParentAhead website, platform, booking services, mentoring sessions, and related services. These Terms apply to all users, including clients, parent mentors, and website visitors, unless a section clearly states otherwise. By using ParentAhead, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the website or services.
1.3 These Terms replace any previous version of ParentAhead’s terms and conditions.
1.4 Where the person who agrees these terms and conditions contracts on behalf of a company/organisation, they hereby confirm that they have authority to act on behalf of that entity.
2. ParentAhead Rights and Responsibilities
2.1 ParentAhead provides a marketplace platform that helps clients find parent mentors, helps parent mentors offer their mentoring services, and supports booking, payment, scheduling, and session coordination. .
2.2 ParentAhead will use reasonable efforts to keep the website, booking, payment, and related services working properly. However, we do not guarantee that the services will always be available, uninterrupted, error-free, or compatible with every device.
2.3 ParentAhead may use third-party tools and service providers for hosting, forms, scheduling, payments, email, video meetings, data storage, analytics, and related operations, as further described in our Privacy Policy. ParentAhead is not responsible for third-party outages, errors, delays, or service changes, but will use reasonable efforts to support users when these issues affect a ParentAhead booking.
2.4 ParentAhead may review parent mentor applications, profiles, experience, and supporting materials before allowing a mentor profile to go live. ParentAhead may approve, decline, pause, edit, or remove mentor profiles at its discretion to protect platform quality, client trust, safety, and user experience.
2.5 ParentAhead will use reasonable efforts to communicate new bookings, confirmations, cancellations, reschedules, and important session updates to clients and parent mentors by email and/or other platform-supported methods.
2.6 ParentAhead may review complaints, no-shows, refund requests, payment issues, client concerns, mentor concerns, and other platform-related disputes. ParentAhead may make final decisions regarding refunds, credits, replacement sessions, mentor payouts, profile visibility, booking eligibility, and continued platform participation.
2.7 ParentAhead will take reasonable precautions to protect client and mentor information.
2.8 ParentAhead may review information submitted through the website, forms, bookings, emails, reviews, mentor profiles, or platform-supported communications when needed to operate the platform, provide support, resolve disputes, enforce these Terms, protect users, prevent misuse, or comply with legal obligations.
2.9 ParentAhead may update, modify, suspend, or discontinue any part of the website, services, booking process, mentor profile system, pricing structure, payment process, or platform rules at any time.
3. User Responsibilities
This section applies to all users of ParentAhead, including clients, parent mentors, and website visitors.
3.1 Users are responsible for their own security in conjunction with the services through the Website.
3.2 Users are responsible for any content, materials, messages, documents, images, videos, profile information, reviews, or other information they post, submit, or share through ParentAhead.
3.3 Users must not post, send, or share anything that is false, misleading, defamatory, offensive, discriminatory, harmful, unlawful, infringing, or inappropriate, especially where minors or private family information are involved.
3.4 Users should report any harmful, offensive, illegal, suspicious, or inappropriate content or conduct to parentahead@gmail.com as soon as possible.
3.5 Users are responsible for using their own judgment when relying on information found on ParentAhead or shared by other users. ParentAhead does not guarantee that all website content, mentor profile information, user-submitted content, or mentoring guidance is complete, accurate, current, or suitable for every family.
3.6 Users must not use ParentAhead to contact or solicit other users outside the platform for paid mentoring, private services, competing services, or any purpose that bypasses ParentAhead’s booking, payment, support, or privacy processes. Users may not promote unrelated or competing services to other ParentAhead users without written permission.
3.7 Users agree to follow ParentAhead’s Privacy Policy and must respect the privacy and confidentiality of other users, including client families, students, and parent mentors.
3.8 ParentAhead may suspend or restrict a user’s access, cancel existing sessions, remove content, or take other action if we believe the user has violated these Terms, created safety or privacy concerns, misused the platform, or harmed the ParentAhead community.
4. Client Responsibilities
4.1 ParentAhead is responsible for its own platform services. ParentAhead is not responsible for every statement, action, omission, or decision made by clients or parent mentors during or after a session.
4.2 Client parents must be at least 18 years old to book and pay for a ParentAhead session. If a student under 18 joins a session, they must be accompanied by a parent or guardian. Students who are 18 or older may join independently if appropriate.
4.3 Client parents are responsible for providing accurate and up-to-date contact information, booking details, relevant context and questions before the session so the parent mentor can prepare and provide useful guidance. ParentAhead will usually contact clients by email, so clients should make sure the email address they provide is correct and checked regularly.
4.4 Clients must use their own judgement about the services of Parent Mentors detailed on the Website for choosing the mentor they believe best fits their family’s needs. Although ParentAhead reviews and assesses the suitability of each Parent Mentor prior to setting their profile live on the Website, Clients are responsible for checking mentor’s profile, background, areas of experience, session topics, and any available reviews before booking.
4.5 Clients are responsible for checking that their session details are correct, including the mentor, session time, session length and meeting link. Session confirmations and updates will usually be sent by email and/or through ParentAhead’s booking system.
4.6 Clients are responsible for having the device, internet access, and meeting link needed to attend an online session. ParentAhead does not provide refunds for missed sessions caused by client-side technology issues, incorrect email information, missed reminders, or failure to access the meeting link, unless ParentAhead failed to provide the required session information.
4.7 Clients must communicate respectfully with parent mentors and the ParentAhead team. ParentAhead may cancel sessions, restrict access, or stop providing services if a client harasses, pressures, threatens, discriminates against, exploits, or acts inappropriately toward any mentor, student, client, or ParentAhead team member.
4.8 Clients may stop using ParentAhead at any time, subject to any existing bookings, payments, cancellation rules, refund rules, or outstanding obligations.
4.9 Clients may not record, screenshot, store, publish, or share any session, message, document, mentor-provided material, or private family information discussed through ParentAhead without permission from ParentAhead and the parent mentor. This includes audio recordings, video recordings, screenshots, transcripts, chat messages, shared files, and session notes.
5. Client Payments
5.1 Clients must pay for ParentAhead sessions through ParentAhead’s approved payment process, such as Stripe or another payment provider used by ParentAhead.
5.2 Applicable taxes, if required, may be added to the session price or included in the displayed price depending on applicable tax laws and ParentAhead’s tax settings.
5.3 ParentAhead collects payment on behalf of mentors and may deduct platform fees, payment processing fees, refunds or other applicable fees before mentor payout.
5.4 Clients must not pay mentors directly for any ParentAhead-related session. All paid sessions with mentors introduced through ParentAhead must be booked and paid through ParentAhead.
6. Parent Mentor Status and Responsibilities
6.1 Parent mentors provide independent mentoring services through ParentAhead. They are not employees, agents, representatives, or partners of ParentAhead or Bluebird Innovation Corp.
6.2 Parent mentors must be at least 18 years old and legally permitted to provide mentoring services in their country or region. Parent mentors are responsible for reporting and paying any taxes required by applicable law.
6.3 Parent mentors may be required to accept a separate Parent Mentor Agreement before their profile goes live or before they accept bookings through ParentAhead.
6.4 Parent mentors are responsible for ensuring that the information on their profile is accurate, current, and not misleading. If their background, availability, session topics, or other profile details change, they must notify ParentAhead promptly.
6.5 Parent mentors provide experience-based guidance only. Their role is to share real-world experience, practical lessons, and general suggestions to help clients better understand options, avoid common mistakes, make informed decisions, and reduce stress in the process.
6.6 Parent mentors are not acting as school counselors, admissions officers, therapists, lawyers, financial advisors, tax advisors, medical professionals, or official representatives of any school, university, program, scholarship committee, or employer. Mentor guidance should not be treated as professional advice, official advice, or a guaranteed pathway for any child or family.
6.7 Parent mentors must not guarantee admission, scholarships, grades, awards, jobs, internships, or any other outcome. They must not write essays, applications, homework, projects, resumes, or assignments for students. They must not imply that they represent or have special influence with any school, university, admissions office, scholarship committee, program, or employer unless officially true and approved by ParentAhead.
6.8 Parent mentors must keep client family information confidential. This includes, but not limited to student names, schools, grades, test scores, school lists, resumes, essays, activity lists, application plans, and admissions results, family concerns, learning needs, communication issues, or personal challenges, messages, documents, screenshots, recordings, booking details, and anything discussed before, during, or after a session. Parent mentors must not share, screenshot, forward, post, publish, discuss, reuse, or disclose client information outside ParentAhead unless the client has clearly given permission. Parent mentors must not upload confidential client information into third-party AI tools unless both the client and ParentAhead have clearly approved it. ParentAhead can't be held liable for a breach of confidentiality.
6.9 Parent mentors must not ask clients to pay privately, book privately, or move paid sessions outside ParentAhead. All paid sessions with clients introduced through ParentAhead must be booked and paid through ParentAhead.
6.10 Parent mentors must join scheduled sessions on time and remain available for at least 15 minutes after the scheduled start time. If the client has not joined, the mentor should keep proof of attendance, such as a timestamped screenshot of the meeting room or related message records, and email ParentAhead with the booking details. You will receive your mentoring fee according to ParentAhead’s no-show policy, provided the required proof is submitted. If Parent mentors fail to attend a confirmed session or arrive more than 15 minutes late without reasonable notice, cannot attend because of their own technology issue, ParentAhead may treat it as a mentor no-show and may reschedule or refund the client parent.
6.11 ParentAhead may determine how mentor profiles are displayed, recommended, ranked, paused, or removed from the platform based on a range of metrics including but not limited to: availability data, Client ratings and number of mentoring Sessions completed.
6.12 ParentAhead may pause, restrict, or remove a parent mentor’s profile, cancel existing sessions, withhold related unpaid fees, or take other appropriate action if, in ParentAhead’s reasonable opinion, the mentor violates these Terms, breaches confidentiality, receives serious or repeated complaints, acts unprofessionally, creates safety or privacy concerns, or harms the client experience.
7. Mentor Pricing and Payouts
7.1 Parent mentors are responsible for setting and keeping their session prices up to date. Session prices may be displayed on mentor profiles, booking pages, or other parts of the ParentAhead website.
7.2 ParentAhead may test or adjust how prices are displayed, packaged, discounted, or promoted on the platform from time to time. If a pricing change directly affects a mentor’s payout, ParentAhead will notify the mentor in advance.
7.3 ParentAhead collects client payments through approved payment providers, such as Stripe, Borderless, or other billing partners. ParentAhead pays mentors through its current payout process, such as e-transfer, bank transfer, or another approved payout method.
7.4 Parent mentor payouts will be made no later than the 10th of every month for eligible completed sessions from the previous month. Payouts are calculated based on the booked session type, session price, applicable platform fee, payment processing fees, refund, chargebacks, no-shows and dispute reviews. Parent Mentors acknowledge and accept that financial institutions or payment providers may take additional time to deposit funds into their account.
7.5 Parent Mentors must not request or accept direct payment from ParentAhead clients for paid sessions introduced through ParentAhead.
8. Bookings, Cancellations, Reschedules, No-Shows, and Refunds
8.1 Booking a sessionClients may book a parent mentor directly through the mentor’s profile or submit the Get Matched form so ParentAhead can recommend suitable mentors before booking.
If a client cannot find a suitable time due to scheduling or time zone constraints, they may email parentahead@gmail.com. ParentAhead may check whether a mentor can open additional availability, but extra availability is not guaranteed.
8.2 Client cancellations and reschedules
Clients may cancel or reschedule a mentoring session up to 24 hours before the scheduled start time by emailing parentahead@gmail.com. If a session is cancelled at least 24 hours in advance, the client may receive a full refund or reschedule, subject to ParentAhead’s processing timeline.
Clients may not cancel a mentoring Session within 24h of the scheduled start time and the corresponding mentoring Session Fee is not refundable in that scenario, as parent mentors might have already started prep work and planned their time around the session. If an urgent situation occurs, the client should email parentahead@gmail.com, and ParentAhead may review the request case by case.
8.3 Mentor cancellations and reschedules
Parent mentors should avoid cancelling or rescheduling confirmed sessions whenever possible. If a mentor needs to cancel or reschedule, they must email parentahead@gmail.com as early as possible, ideally at least 24 hours before the scheduled session. If an emergency or unavoidable situation arises within 24 hours, the mentor must notify parentahead@gmail.com immediately so ParentAhead can help reschedule the client or find another suitable mentor. Repeated mentor cancellations or last-minute reschedules may affect the mentor’s visibility, payment eligibility, or continued participation on ParentAhead.
8.4 Client no-shows
Client No Show occurs when the client is more than 15 minutes late, does not attend the session, or attempts to cancel/reschedule less than 1 hour before the scheduled start time without ParentAhead approval. In a client no-show situation, parent mentors are required to stay 15 minutes in the Video Room and to take a screenshot of the Video Room with a timestamp proving the Client did not attend. If the mentor provides reasonable proof that the client did not attend, the mentor will be paid for the session according to ParentAhead’s no-show policy. Clients are not entitled to a refund for missed or no-show sessions. It's up to the individual parent mentor if they'd like to offer a replacement date.
8.5 Mentor no-shows
Parent mentor No Show occurs when the parent mentor is more than 15 minutes late, does not attend the session, or cancels/reschedules less than 1 hour before the scheduled start time without ParentAhead approval. In a Parent mentor No Show situation, Clients are required to stay 15 minutes in the Video Room and to take a screenshot of the Video Room with a timestamp proving the Parent mentor did not attend. Clients are required to report the Parent mentor No Show to ParentAhead within 24h of the scheduled session end time. ParentAhead will review the situation and may offer the client a refund, credit, replacement session, or reschedule.
8.6 Refunds
Clients may cancel or reschedule a session for a full refund up to 24 hours before the session.
Refunds are not guaranteed after a completed session, missed session, late cancellation, or no-show.
Refunds generally do not apply if:
the client cancels or requests to reschedule within 24 hours of the session
the client misses the session or arrive more than 15 minutes late
the session was completed and the mentor provided the service
the client did not reach a personal goal, such as admission, grade improvement, or a job/internship result
the issue was caused by client’s own technology, internet, device, email, reminder, or meeting-link access problem
the client contacts ParentAhead more than 24 hours after the completed session without raising a prior concern.
ParentAhead does not offer a money-back guarantee simply because a session did not meet a client’s expectations. If a client is dissatisfied with a session, they should email parentahead@gmail.com within 24 hours of the mentoring Session’s scheduled finish time, with the booking details and a clear explanation of their concern. ParentAhead will review the request in good faith and may consider factors such as attendance, session delivery, mentor preparation, communication records, technical issues, and whether platform rules were followed. ParentAhead reserves the right to determine whether the concern qualifies for a refund, credit, replacement session, or other resolution.
9. Ownership
The ParentAhead website, services, content, design, branding, logos, templates, and materials are owned by Bluebird Innovation Corp., ParentAhead, or its licensors and are protected by applicable intellectual property laws. Users may not copy, modify, distribute, sell, reuse, or use ParentAhead materials for commercial purposes without ParentAhead’s prior written permission. Users may not remove, alter, or hide any copyright, trademark, or ownership notices.
10. Changes to these terms
ParentAhead may update these terms and conditions from time to time by posting the revised version on the Website, and updating the “Last updated Date" at the top of these Terms of Use. Users should review these Terms periodically. By continuing to use the ParentAhead website, platform, or services after the updated Terms take effect, users agree to be bound by the revised Terms.