You can book a parent mentor in two ways:

Book directly: Choose a mentor from their mentor profile, select a session length, and pick an available time from their calendar.

Get matched first: Submit the Get Matched form, and ParentAhead will recommend suitable mentors based on your child’s goals, school path, and family concerns.

When booking, you’ll be asked to share your main questions and brief background, such as your child’s grade, school path, current concern, and goals. This helps your mentor prepare and give more personalized guidance. 

Most sessions require at least 24 hours’ notice, so the earliest available time is usually the next day, depending on the mentor’s availability.

After booking, you’ll receive a confirmation email with the session time and meeting link.

If you cannot find a suitable session time because of schedule or time zone conflicts, email parentahead@gmail.com. We can check whether the mentor is able to open extra availability, but extra spots are not guaranteed.

We understand that family schedules change. Since parent mentors reserve limited time slots and often prepare for your questions in advance, please cancel or reschedule as early as possible.

If you need to cancel or reschedule
You may cancel or reschedule a session up to 24 hours before the scheduled start time by emailing parentahead@gmail.com.

If you cancel at least 24 hours before the scheduled session, you may choose to reschedule or receive a full refund, subject to ParentAhead’s processing timeline.

If you choose a refund, your payment will be refunded automatically — no separate request is needed.

If it is within 24 hours of the session
Sessions cancelled or rescheduled within 24 hours are generally not refundable, because the mentor may have already prepared and reserved that time for you.

If an urgent situation comes up, please email parentahead@gmail.com as soon as possible. ParentAhead may review the situation case by case and help find a fair solution.

If you miss the session

If you are more than 15 minutes late or do not attend  the session, or attempt to cancel/reschedule less than 1 hour before the scheduled start time without ParentAhead approval.The session is considered a client no-show. No-show sessions are not refundable if the mentor was present and waited for you.  

A replacement session may be offered only at ParentAhead’s discretion or if the mentor voluntarily agrees.

If the session has already happened
Completed sessions are generally not refundable. ParentAhead does not offer a general money-back guarantee simply because a session did not meet expectations.

If you are unhappy with a session, email parentahead@gmail.com within 24 hours of the scheduled session end time with your booking details and concern. We’ll review it in good faith and, where appropriate, may offer a credit, replacement session, reschedule, or other resolution.

We understand your parent mentor being late for a session can be extremely frustrating and we continually work to minimize these situations. 

If your parent mentor is not in the meeting at the scheduled time, please wait up to 15 minutes. Sometimes unexpected technical or personal issues happen. Please contact parentahead@gmail.com immediately to check in about why the mentor is not joining.

If the mentor still has not joined after 15 minutes:

1. Take a timestamped screenshot showing you were in the meeting.

2. Email parentahead@gmail.com with your booking details and screenshot.

3. Contact us within 24 hours of the scheduled session end time to report the Parent mentor No Show.

ParentAhead will review the situation and may offer a reschedule, replacement session, credit, or refund, depending on what happened. 

A mentor no-show generally means the mentor is more than 15 minutes late, does not attend, or cancels/reschedules less than 1 hour before the session without ParentAhead approval.

If a parent mentor needs to cancel a confirmed session, ParentAhead will help you make it right.

Depending on your preference and the situation, ParentAhead can help you:

• reschedule with the same mentor

• find another suitable parent mentor

• receive a credit for a future session

• receive a refund if a good replacement or reschedule is not available

If your mentor cancels last-minute or does not show up, please email parentahead@gmail.com with your booking details.

You won’t lose your payment because of a mentor cancellation.

Yes. ParentAhead is built on trust. Parent mentors are required to keep your family’s information confidential, including your child’s school, grades, test scores, school list, application plans, family concerns, documents, messages, booking details, and anything discussed before, during, or after a session. Parent mentors must not share, screenshot, record, forward, post, publish, discuss, or reuse client information outside ParentAhead unless the client has clearly given permission.

We also require clients to respect mentor privacy. Please do not screenshot, record, forward, post, publish, discuss, reuse or share any session content, message, document, or mentor-provided materials, or private family information discussed through ParentAhead without permission from ParentAhead and the parent mentor.This includes audio/video recordings, screenshots, transcripts, chat messages, shared files, and session notes. 

ParentAhead may review limited booking or session-related information when needed to provide support, resolve disputes, process refunds, or protect platform safety.

No. If you meet a parent mentor through ParentAhead, all follow-up paid sessions with that mentor must be booked and paid through ParentAhead.

This keeps everything clear and protected for both sides, including scheduling, payment, reminders, rescheduling, refunds, privacy expectations, and support.

If you’d like to continue working with a mentor, simply book another session through their ParentAhead profile or email parentahead@gmail.com if you need help finding the right option.

We’d love to hear your feedback. Reviews help other parents choose the right mentor and help ParentAhead maintain a trusted, high-quality mentor community.

After your session, you can email your review to parentahead@gmail.com with:

• your mentor’s name

• the session date

• Star rating out of 5 

• a short note about what was helpful

• whether we may share your review publicly on ParentAhead anonymously 

Please avoid including private student or family details unless you are comfortable with them being shared. ParentAhead may lightly edit reviews for clarity, length, grammar, or privacy before publishing, without changing the meaning.