Last updated: May 10th, 2026

This Parent Mentor Agreement is set between you and Bluebird Innovation Corp., a company registered in Canada and the owner/operator of the ParentAhead website and platform. This Agreement explains the rules for providing paid parent mentoring through ParentAhead.

ParentAhead is a parent-to-parent mentoring marketplace. Families come to ParentAhead for practical, real world guidance on K–12 strategy, university admissions, career launch, and parent-child challenges.

By applying, creating a mentor profile, accepting a booking, or providing a session through ParentAhead, you agree to this Agreement.

1. Your role as a ParentAhead mentor 

1.1 As a parent mentor on our platform, you act as a vendor, provide independent, experience-based mentoring services to clients. It's therefore important for you to make sure your income is properly declared in your home country. As a platform, we neither count as employer, client or contractor. 

1.2 The scope of ParentAhead's services is to match you with clients for sessions,  support bookings, and process payments. You are responsible for guidance, content, materials, messages, and files you choose to share with clients you interact with. We can't be held liable for content or communication between you and a client. 

1.3 Your role is to provide experience-based guidance: sharing practical lessons from your own family’s journey to help clients understand options, avoid common mistakes, make better decisions, and improve parent-child communication. Your guidance should not be presented as a guaranteed formula for any child or family.  

1.4 You are not acting as a school counselor, admissions officer, therapist, lawyer, financial advisor, medical professional, or official representative of any school or university.

1.5 You must not: 

• guarantee admission, scholarships, grades, awards, jobs, or any outcome;

• write essays, applications, homework, projects, resumes, or assignments for students;

• imply that you represent or have special influence with any school, university, admissions office, scholarship committee, program, or employer unless officially true and approved; 

• provide therapy, medical, legal, tax, investment, or official financial aid advice.

2. Onboarding and approval

2.1 Before your mentor profile goes live, ParentAhead may ask you to complete onboarding steps, including:

• submitting the Apply as a Parent Mentor form;

• providing a clear headshot;

• providing mentor profile information, including relevant parent experience, student outcomes, school pathways, mentoring topics, and language/region fit;

• Setting your session options and pricing;

• providing availability;

• providing payment information for payouts; 

• accepting this Agreement, Terms of Use, Privacy Policy, confidentiality expectations, and platform booking rules;

• providing reasonable proof of relevant experience, such as admissions outcomes, where appropriate.

• Set up and go live mentor profile 

• Promote mentor profile to get first bookings 

2.2 ParentAhead may review mentor applications, profiles, experience, and supporting materials before a mentor profile goes live. ParentAhead may approve, decline, pause, edit, or remove mentor profiles at its discretion to protect platform quality, client trust, safety, and user experience. 

2.3 Once approved, mentors are encouraged to keep their profiles updated and share their ParentAhead profile with their own network to help generate early bookings. This is highly recommended but not required. 

3. Mentor profile accuracy

3.1 Your mentor profile must be accurate, honest, and current.

3.2 You agree not to exaggerate your child’s outcomes, your experience, your school connections, your admissions knowledge, or your ability to influence any result.

3.3 If your profile information changes, please notify ParentAhead or update it as soon as possible. 

4. Client Confidentiality

4.1 Client family information must be kept confidential. This includes, but is not limited to:

• student names, schools, grades, test scores, school lists, resumes, essays, activity lists, application plans, and admissions results;

• parent concerns, family situations, learning needs, communication issues, or personal challenges;

• messages, documents, screenshots, recordings, booking details, and anything discussed before, during, or after a session.

4.2 You must not share, screenshot, record, forward, post, publish, discuss, or reuse client information outside ParentAhead unless the client has clearly given permission.

4.3 You must not upload confidential client information, student details, application materials, grades, school lists, or family concerns into third-party AI tools unless the client and ParentAhead have clearly approved it.

4.4 If you need help from ParentAhead about a client situation, email parentahead@gmail.com and share only the details needed for us to support the case. 

4.5 You agree to follow ParentAhead’s Privacy Policy when handling any client, student, or family information shared through the platform. ParentAhead can't be held liable for a breach of confidentiality. 

5. Protecting your own privacy

5.1 You are encouraged to share real experience and practical lessons, but you should only share what you feel comfortable sharing. 

5.2 You understand that ParetnAhead does not independently screen clients. You should avoid sharing sensitive personal details such as your child’s full application materials, private school documents, home address, financial information, or anything your family would not want shared further.

6. Availability and booking confirmation

6.1Please keep your availability updated and only show times you can realistically attend.

6.2 Mentoring on ParentAhead is flexible. Some coaches only make themselves available one day a week for one or two hours. Other coaches make themselves available multiple hours every day.

6.3 When you receive a new booking email, please reply within 24 hours to confirm that you received the booking and can attend. This helps ParentAhead and the client parent know the session is properly confirmed.

6.4 You shall respond to ParentAhead and client communications in a timely and professional manner, especially for confirmed bookings or session preparation.

7. Session preparation and delivery

7.1 Before a session, ParentAhead or the client may share key questions and background context so you can prepare.

7.2 During the session, please use the time professionally. A good session usually includes:

• a brief check-in to understand the client’s situation and goals;

• focused discussion on the key questions;

• Give practical advice, examples, options and next steps;

• end with a clear takeaway or action plan.

7.3 You are not required to do extensive unpaid research, document editing, or follow-up work unless separately agreed through ParentAhead.

7.4 If the client’s questions are outside your experience, notify parentahead@gmail.comas soon as possible so ParentAhead can help redirect the client if needed.

7.5 You are responsible for having the equipment, internet access, and meeting link needed to attend and deliver online sessions.

8. Involving students or your child

8.1 Sometimes, a client parent may ask a question where your child’s perspective could be helpful, such as school life, competitions, activities, student experience, or application reflection.

8.2 You may involve your child only if you are comfortable, your child is willing, and the client parent agrees in advance. You remain responsible for the session, the guidance provided. All participants must follow this Agreement, ParentAhead’s confidentiality, privacy, and no-recording rules. 

8.3 If any student under 18 joins a session, they must be accompanied by their parent. This applies to both the mentor’s child and the client’s child. Students who are 18 or older may join independently if appropriate.

9. Rescheduling and cancellation

9.1 Parent mentors should avoid cancelling or rescheduling confirmed sessions whenever possible. Client parents book around your availability, and many share important questions in advance so you can prepare. If your schedule changes, please email parentahead@gmail.com as early as possible, ideally at least 24 hours before the scheduled session.

9.2 If a client asks to reschedule before the session is considered a no-show, or if you need to reschedule, ParentAhead can help coordinate a new time that works for both sides.

9.3 To reschedule, please email parentahead@gmail.com with the original booking details and your available time options. Once a new time is agreed, ParentAhead will update the booking and send both you and the client parent a new confirmation email with the updated session time and meeting link.

9.4 If a new time cannot be found, ParentAhead may help cancel the session, reschedule the client, or match the client with another suitable mentor.

9.5 Repeated cancellations, late reschedules, or last-minute changes may affect your profile visibility, payment eligibility, or ability to receive future bookings.

10. No-shows 

10.1 If the client parent has not joined within the first 15 minutes of the scheduled session and has not contacted you to reschedule, the session is considered a no-show.

10.2 Please stay in the meeting for the first 15 minutes. 

10.3 If the client still has not joined:

• take a timestamped screenshot showing you were present in the meeting;

• email the screenshot and booking details to parentahead@gmail.com.

10.4 You will receive your mentoring fee according to ParentAhead’s no-show policy, provided the required proof is submitted.

10.5 If you fail to attend a confirmed session or arrive more than 15 minutes late without reasonable notice, or repeatedly reschedule, ParentAhead may reschedule or refund the client parent, pause your bookings, reduce your visibility, withhold the related session fee, or remove your mentor profile.

11. Breaks, vacations, and unavailable periods

11.1 If you will be unavailable for a few days, on vacation, or taking a longer break, email parentahead@gmail.com with the dates you will be unavailable.

11.2 If you do not have current bookings, ParentAhead can block those dates so clients cannot book you.

11.3 If you already have upcoming bookings, email us the booking details and whether each session should be rescheduled or cancelled as early as possible. ParentAhead will help update the booking and communicate with the client parent if needed. 

Please do not leave confirmed bookings unattended. 

12. Stay on ParentAhead

12.1 If ParentAhead introduces you to a client, all future paid mentoring sessions with that client must be booked and paid through ParentAhead. You must not ask clients to pay privately, book privately, move client communication or move paid sessions outside the platform. This protects both sides: booking records, payments, refunds, reminders, rescheduling, privacy expectations, and support.

12.2 If a client asks for further sessions privately or builds personal connections. You can inform them that you must conduct all subsequent sessions with them through the ParentAhead platform to keep everything clear and protected for both sides, such as payment security and disputes, privacy expectations.

12.3 Violating this rule may result in removal from ParentAhead and/or loss of unpaid session fees.

13. Reviews

13.1 If a session went well, you may politely invite the client parent to share a review with parentahead@gmail.com. Review requests should be optional and pressure-free.

13.2 ParentAhead may use client reviews or testimonials for platform, marketing, and trust-building purposes, but will avoid publishing confidential student or family information without permission. 

14. Payments and payouts

14.1 ParentAhead collects client payments through the platform and pays mentors through our current payout process, such as e-transfer, bank transfer, or another approved payout method. 

14.2 Parent mentor payouts are calculated based on the booked session type, session price, applicable platform fee, third-party payment processing fees, refund or chargeback status, payment failures, and any no-show or dispute review. 

• Parent mentor payouts will be made latest by the 10th of every month for eligible completed sessions from the previous month. Your payout will be based on the session prices you set, minus any third party payment processing fees charged by our billing partners, such as Stripe, Borderless, or other payment providers. These processing fees are typically around 2–6%. ParentAhead may adjust or withhold unpaid session fees if there is a refund, chargeback, no-show dispute, payment failure, confidentiality breach, off-platform booking, or other violation of ParentAhead policies. 

14.3 Please note that banks or payment providers may take additional time to deposit funds into your account after ParentAhead sends the payout.

14.4 Parent mentors must not collect payments directly from clients introduced through ParentAhead. All paid sessions with ParentAhead clients must be booked and paid through the platform

14.5 If you have tax questions, please consult a local tax professional.

15. Leaving ParentAhead 

You may stop mentoring on ParentAhead by notifying parentahead@gmail.com. If you have upcoming confirmed bookings, you must help ParentAhead reschedule or cancel them before your profile is paused or removed.

16. Platform changes and mentor removal

16.1 ParentAhead may update mentor rules, session options, platform fees, payment processes, profile standards, onboarding requirements, or other operating procedures as the platform grows.

16.2 ParentAhead may pause, hide, or remove a mentor profile if we believe the mentor has:

• breached confidentiality;

• moved clients, bookings, or payments off-platform;

• missed sessions or repeatedly rescheduled;

• provided misleading profile information;

• received serious or repeated complaints;

• acted unprofessionally;

• created privacy, safety, payment, or trust concerns;

• violated this Agreement, or ParentAhead’s Terms of Use, Privacy Policy. 

16.3 ParentAhead may make final decisions on refunds, reschedules, mentor payouts, client support, profile visibility, and platform participation.

17. Agreement updates

ParentAhead may update this Agreement as the platform grows.

If changes are important, ParentAhead will make reasonable efforts to notify mentors. Continuing to accept bookings or provide sessions through ParentAhead after an update means you agree to the updated Agreement.